REFUND POLICY
Welcome to D.W Automotive Details!
(Hereinafter referred to as D.W Automotive Details).
At D.W Automotive Details, we strive to provide the highest quality services. If, for any reason, our customers are not satisfied with the service provided, the following conditions will apply:
1. DEADLINE FOR CLAIMS
Customers have 48 hours from the end of the service to contact us and express any disagreement or problem related to the service received.
2. PRIORITY IN THE RESOLUTION
Our main objective is to resolve any non-conformity or problem that the customer may experience with the service provided. We will work together with the customer to find a suitable and satisfactory solution.
3. REFUND
If, after attempts have been made to resolve the issue, a solution is not reached, D.W Automotive Details reserves the right to issue a partial refund or a credit that may be used on a future service.
In no case will full refunds be issued, regardless of the nature or severity of the problem or non-conformity expressed.
The determination of the exact amount of the partial refund or credit value will be at the discretion of D.W Automotive Details, considering the nature and extent of the non-conformity presented.
Please note that all ceramic coating deposits are non-refundable, but arrangements can be made in alternate if service is not warranted or cannot be rendered.
4. CLAIM PROCESS
To initiate a claim, the customer should contact our customer service team through our contact information, providing clear details of the problem or non-conformity and, if possible, visual or documentary evidence to support the claim.
5. CONTACT US
If you have questions about this refund policy, please contact us through our contact forms or by using the contact information below:
D.W Automotive Details.
(979) 417-8526
douglaswashington@dwautomotivedetails.com
(Hereinafter referred to as D.W Automotive Details).
At D.W Automotive Details, we strive to provide the highest quality services. If, for any reason, our customers are not satisfied with the service provided, the following conditions will apply:
1. DEADLINE FOR CLAIMS
Customers have 48 hours from the end of the service to contact us and express any disagreement or problem related to the service received.
2. PRIORITY IN THE RESOLUTION
Our main objective is to resolve any non-conformity or problem that the customer may experience with the service provided. We will work together with the customer to find a suitable and satisfactory solution.
3. REFUND
If, after attempts have been made to resolve the issue, a solution is not reached, D.W Automotive Details reserves the right to issue a partial refund or a credit that may be used on a future service.
In no case will full refunds be issued, regardless of the nature or severity of the problem or non-conformity expressed.
The determination of the exact amount of the partial refund or credit value will be at the discretion of D.W Automotive Details, considering the nature and extent of the non-conformity presented.
Please note that all ceramic coating deposits are non-refundable, but arrangements can be made in alternate if service is not warranted or cannot be rendered.
4. CLAIM PROCESS
To initiate a claim, the customer should contact our customer service team through our contact information, providing clear details of the problem or non-conformity and, if possible, visual or documentary evidence to support the claim.
5. CONTACT US
If you have questions about this refund policy, please contact us through our contact forms or by using the contact information below:
D.W Automotive Details.
(979) 417-8526
douglaswashington@dwautomotivedetails.com